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The education you need, when you need it. We make it easy to get started. Simply select from these online courses and learn anytime, anywhere you have an Internet connection. Online management tools track your progress, letting you start and stop when you like, so you can take a break and then return to your class without losing your place. Once you complete your class successfully, we can make sure you get the certification you’ve achieved, and the continuing education credits you have earned.
12 Keys To Good Management
Take the next step in management by polishing specific techniques that will advance your work environment to the next level.
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A Guide to Being a Companion Homemaker: Roles and Responsibilities
This program describes the roles and responsibilities of the companion homemaker and teaches important professional, communication and social skills for success on the job.
Topics include the importance of people skills, ethics, integrity and professional behavior, ageism: what it is and how to avoid it, appearance and hygiene, cultural sensitiv ...
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A Guide to Being a Companion Homemaker: Safety and Housekeeping
This program teaches companion homemakers essential skills needed to provide safe care and good housekeeping services.  Topics include safety in the home, companion safety, infection control, housecleaning routines and order of work, cleaning products, cleaning specific rooms, laundry--sorting, using the washing machine and dryer, reading clot ...
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A Manager's Role in Wellness
Manager’s play a key role in making a workplace wellness program a success. As a manager, you need to motivate your staff by setting a good example, providing the tools that they need to keep themselves on the right track, communicating your organization’s wellness messages, and helping to educate your staff on the latest wellness techniques. ...
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Accident Investigation
This online accident investigation training course will teach the importance of accident investigation, how to talk to witnesses, what questions to ask when evaluating an accident scene, how to determine causal factors, and how to identify corrective actions. Accident investigation is not intended to place blame on anyone. This online training cour ...
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Acoso Sexual - Empleados
This online sexual harassment training course will teach Spanish speaking employees about sexual harassment in the hope that awareness will help lead to the prevention of such harassment. By the end of this session, employees will have learned to be able to recognize sexual harassment, differentiate between the two main kinds of harassment, underst ...
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Acute Respiratory Illness Pandemic Training for Healthcare Workers
For most healthy adults, seasonal viruses are not generally life-threatening. But as you've seen in the news, respiratory disease pandemics, such as those caused by coronaviruses or influenza, are something else. They often involve new strains of viruses to which people have developed no immunity. These kinds of viruses can spread quickly and widel ...
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Acute Respiratory Illness Pandemic Training for Healthcare Workers (Spanish)
For most healthy adults, seasonal viruses are not generally life-threatening. But as you've seen in the news, respiratory disease pandemics, such as those caused by coronaviruses or influenza, are something else. They often involve new strains of viruses to which people have developed no immunity. These kinds of viruses can spread quickly and widel ...
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Acute Respiratory Illness Pandemic Training: Prevention and Response
For most healthy adults, seasonal viruses are not generally life-threatening.
But as you've seen in the news, acute respiratory illness pandemics, such
as those caused by coronaviruses (including COVID-19) or influenza, can
spread quickly and widely, and pose a major global health threat.


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Acute Respiratory Illness Pandemics: Prevention and Response (Spanish)
For most healthy adults, seasonal viruses are not generally life-threatening.
But as you've seen in the news, acute respiratory illness pandemics, such
as those caused by coronaviruses (including COVID-19) or influenza, can
spread quickly and widely, and pose a major global health threat.
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ADA- What Supervisors Need to Know
This online employment course will help supervisors identify the purpose of the ADA, define "disability" correctly, make reasonable accommodations, handle job interviews and post-offer discussions properly, deal appropriately with leaves of absence and reinstatement, and avoid discrimination based on disability.
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Advance Memory Care - Memory Enhanced Activities 3
Memory Enhanced Activities 3

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Advanced Memory Care - It's Saturday Night (tips for easier bathing)
People with dementia have genuine, valid reasons for disliking the bathing process, and we will explore those fears and hesitations together. Then we’ll brainstorm in search of a new understanding, and uncover ways to approach the bathing process to make it a better experience. Answering the questions of when, where, and how the person has always t ...
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Advanced Memory Care - Memory Enhanced Activities 1
Memory Enhanced Activities 1
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Advanced Memory Care - Memory Enhanced Activities 2
Memory Enhanced Activities 2
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Aerial Lift Safety
This online aerial lift safety training course focuses on teaching employees about aerial lift safety on the job. Aerial lifts are extremely useful pieces of equipment and are commonly used in many industries. But this equipment can be hazardous to both operators and employees working nearby unless proper precautions are taken by all employees whil ...
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All About Nutrition
The quantity and quality of the food you eat everyday directly affects your health, energy level, and general well being. You need to eat the right foods, in the right amount, at the right time, to stay healthy and feel good. The information you learn today will help you eat more nutritious meals and snacks, which will help you live longer an ...
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Alzheimer's and Memory care - Activities for Special People, Part 1
Making new friends, learning skills, and being involved in social activities are important parts of life for individuals with Alzheimer’s. Learn the benefits of involving your residents in activities that encourage them to be social and energetic as well as mentally and physically stimulated.
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Alzheimer's and memory care - Activities for Special People, Part 2 - Household Chores can be FUN
Designing activities for individuals with dementia can be challenging. This course gives examples and ideas for activities that work and involve residents, staff, and the community.
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Alzheimer's and memory care - Assessments & Care Planning, Part 1
This course addresses the importance of regular assessments of individuals and how these assessments can help with care planning.
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Alzheimer's and memory care - Assessments & Care Planning, Part 2 - Documenting Care
Care planning is the next step that flows from the complete assessment or appraisal.
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Alzheimer's and memory care - Daily Care Skills, Part 1
Daily care skills are basic activities like bathing and dressing that people with Alzheimer’s have difficulty doing for themselves.  This course describes the best ways to assist in these skills, while still giving the resident independence and choice.
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Alzheimer's and memory care - Daily Care Skills, Part 2
This course continues with daily care skills, focusing on how you can assist with toileting and grooming without infringing on resident dignity and individuality.
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Alzheimer's and memory care - Environment IS Important, Part 1
While the physical environment is important in any home, it is especially important the living space of a person with Alzheimer’s. Learn how to create an environment that gives the appropriate amount of stimulation and calm for individuals with dementia, including specific details like color and room design.
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Alzheimer's and memory care - Environment IS Important, Part 2 - Creating a Calming, Restful Environment
Understand the way a person with Alzheimer’s perceives the world through their senses and how you can keep their living environment from being too overwhelming or stressful.
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Alzheimer's and memory care - Getting a Diagnosis, Part 1 - What Families Should Know
This course gives an in-depth discussion of the process for diagnosing Alzheimer's disease and dementia with important warning signs of the disease and primary causes.
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Alzheimer's and memory care - Getting a Diagnosis, Part 2 - Diagnosis & the Caregivers Role
This course outlines the final process of diagnosing Alzheimer’s and focuses on the caregiver’s role in the life of a person with the disease.
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Alzheimer's and memory care - Helping Families Cope, Part 1
Alzheimer’s affects the individual as well as their family.  This course discusses the best ways to help families cope and understand memory loss.
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Alzheimer's and memory care - Helping Families Cope, Part 2 - Family Skills: Working Together
Empathy is essential when dealing with the family of someone who has Alzheimer’s.
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Alzheimer's and memory care - Managing Behavior Challenges, Part 1 - Challenging Behaviors: Prevention
Learn basic principles for preventing challenging behavior through communication with the resident and understanding their view of reality.
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Alzheimer's and memory care - Managing Behavior Challenges, Part 2 - Challenging Behaviors: Priorities & Protocol
While preventing challenging behavior should always be the primary goal, when challenging behavior does occur it is important to know what your priorities and protocol should be.
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Alzheimer's and memory care - Managing Behavior Challenges, Part 4: After an Event
This course on managing behavior challenges discusses the importance of verbal interaction and non-verbal intervention.
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Alzheimer's and memory care - Managing Pain in People with Memory Loss
Learn about pain in people suffering from Alzheimer's and how to discover what’s wrong even if the person can’t directly tell you.
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Alzheimer's and memory care - Memory Loss and Aging, Part 1 - Signs and Symptoms
This course describes the signs and symptoms of Alzheimer’s disease and how it affects the individual, as well as friends and family.
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Alzheimer's and memory care - Memory Loss and Aging, Part 2 - In Their Shoes: A Person's Perspective
This course looks at the role of the caregiver as a helper and guide through the traumatic experience of memory loss.
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Alzheimer's and memory care - Special Consideration for Food and Fluids, Part 2 - Improving Diet & Nutrition
This course offers quick tips for how to deal with different eating issues and nutritional needs as well as how to assess changes in eating habits that could be indica ...
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Alzheimer's and memory care - Special Considerations for Food and Fluids, Part 1
This course describes possible causes for weight loss and outlines strategies for preventing weight loss and improving nutrition.
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Alzheimer's and memory care - Wandering: Staying Safe
Imagine yourself traveling to a distant planet light years away. This course addresses the wandering behavior that effects those with memory loss.
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Alzheimer's and memory loss - Managing Behavior Challenges, Part 3 - Challenging Behaviors: Violence & Aggression
The goal of this course is to train you to know how to handle violent and aggressive behavior.
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Arc Flash Safety
This online arc flash safety training course will teach employees the hazards and risks of working on or near energized electrical equipment. It will also discuss the procedures for preventing an arc flash accident, and how employees can protect themselves from the hazards of an arc flash while at work.
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Asbestos Awareness
This training session is designed for employees who may contact or work near asbestos containing material (known as ACM), asbestos-containing building material (known as ACBM), or presumed asbestos-containing material (known as PACM), but do not disturb it as part of their normal work activities.
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ASD01 Autism Spectrum Disorder - Introduction to Human Services and Autism Spectrum Disorder
Understanding and appreciating the importance of one’s job is critical to a successful work experience. The Direct Support Professional is at the foundation of the service delivery system, carrying out the mission of the Agency or organization, supporting individuals, and serving as a role model in the community. Looking at the role of the Direct S ...
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ASD02 Autism Spectrum Disorder - Participant and Family Empowerment and Autism Spectrum Disorder
Promoting the rights and responsibilities of individuals and empowering them to make personal choices is at the heart of the work of a Direct Support Professional. This module will include strategies and resources for supporting individuals in their relationships with others and creating opportunities to express themselves in a safe and appropriate ...
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ASD03 Autism Spectrum Disorder - Communication
Communicating effectively is an essential element of the Direct Support Professional’s daily work. Specific strategies and tools will be reviewed in this module. You communicate regularly with people inside and outside the agency in order to successfully manage the needs of the individuals you support. In this module we will look at communication t ...
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ASD04 Autism Spectrum Disorder - Assessment
Assessments are critical in determining the services and supports an individual receives. Assessments also serve to identify changes and recognize newly acquired skills. The Direct Support Professional has an important role in monitoring the needs and wants of the individual and assuring that services provided support the individual’s goals.
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ASD05 Autism Spectrum Disorder - Community Supports and Service Networking
Positive relationships, social connections and an affiliation with community groups positively impact the quality of our lives and the lives of the individuals we support. The Direct Support Professional plays an important role in assisting an individual to develop and maintain meaningful relationships in the community, overcome attitudinal barrier ...
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ASD06 Autism Spectrum Disorder - Supporting Skills Development
Supporting skills development is an important part of your job. Gaining confidence in your ability to teach individuals new skills that will help them realize their full potential and lead to a more independent life can be challenging and satisfying. There are strategies and tools that you can use to assist you in this important task.
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ASD07 Autism Spectrum Disorder - Advocacy
Your role as a Direct Support Professional is to help individuals identify issues of concern and help them know when they are being treated unfairly. Your role also includes helping them solve these issues. This is called advocacy. In this module, you will explore ways to work with the individual to gather information related to a situation. You wi ...
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ASD08 Autism Spectrum Disorder - Vocational, Educational, and Career Support
When we are children, the adults in our life make choices for us. They choose what we wear, where we go, what we eat and what we learn. As we grow older, we make more of those choices on our own. Learning is life-long. As an adult, we may enroll in art and crafts classes, writing classes, language classes. We might join a gym, or go to the library. ...
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ASD09 Autism Spectrum Disorder - Crisis Intervention
This module is designed to help give you the knowledge and skills to ensure safety and well-being for the individuals with whom you work, your colleagues, and yourself. Crises occur in the work that we do. But you can learn to identify potential crisis situations and be prepared to help manage the situation.
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ASD10 Autism Spectrum Disorder - Documentation
Documentation is the act of writing and description of your work with supported individuals that helps communicate important information to others. It serves as a resource and record on the individual’s behalf and should fulfill all legal, financial and regulatory requirements. Documentation makes people and programs more efficient, decreases error ...
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ASD11 Autism Spectrum Disorder - Health and Safety
This module on health and safety will introduce the basic concepts of nutrition, healthy life styles, symptoms and signs of illness, medication issues, responding to environmental emergencies, and basic good health practices. Health is not just the absence of disease; it is being in the best possible health physically, mentally, emotionally and spi ...
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Attendance Management
Excessive absenteeism and lateness are serious problems that disrupt operations and negatively affect productivity, quality, and customer service. The objective of this online employment training course is to help managers and supervisors manage attendance effectively. At the end of the training session supervisors will be able to recognize the ser ...
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Avoiding Exposure to Bloodborne Pathogens
This session discusses how you might be exposed to bloodborne pathogens and infectious diseases, how you can protect yourself from exposure, and how to clean up and properly dispose of blood or bodily fluids. Employees most likely to be exposed include first-aid responders, janitorial and maintenance personnel, and workers assigned to clean up afte ...
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Back Safety
This online back safety training course will help employees and employers alike to understand how back injuries occur and how to prevent them. The course highlights proper lifting, load carrying, and unloading techniques and tips to help intelligent thinking about back safety at work. This back safety training course discusses one of the most commo ...
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Balancing Work and Home
Many people struggle to juggle a full-time job while also caring for young children, aging parents, and other responsibilities on a daily basis. It can feel like there are not enough hours in a day—that there are too many responsibilities at work and at home—and that you can't complete tasks in either place—many people feel this way. This onl ...
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Becoming a Caregiver
This course covers the core values of caregiving, understanding the range of caregiver duties, the basics of client rights, and understanding other team members' roles.

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Bloodborne Pathogens - General
This online bloodborne pathogen safety training course will teach employees to identify bloodborne pathogens, or BBPs, that might be present in the workplace and understand how certain diseases are transmitted through blood. This course will teach employees to determine risk of exposure to bloodborne pathogens in the workplace and how to protect th ...
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Bloodborne Pathogens - Healthcare Workers
This online bloodborne pathogen safety training course will teach employees to identify bloodborne pathogens, or BBPs, that might be present in the workplace and understand how certain diseases are transmitted through blood. This course will teach employees to determine risk of exposure to bloodborne pathogens in the workplace and how to protect th ...
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Body Systems and the Aging Process
Understanding the aging process, how it affects the person and how the caregiver can help is the basis of this course. Systems discussed include cardiovascular, digestive, endocrine, muscular, nervous, skeletal, urinary and the senses.
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Business Ethics - What Employees Need to Know
Ethical conduct by all employees is essential for a business to succeed and prosper. The main objective of this session is to create awareness of ethical issues in business and ensure that you always know the ethical course of action to take on the job. By the time this session is over, supervisors and managers should be able to recognize the impor ...
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Business Writing for Employees
The ability to write effectively is a skill every employee needs to possess. This online employment training course is designed to review important writing techniques that can help employees make the most of their business communications. At the end of this training session trainees will be able to identify the characteristics of good busines ...
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Caregiver Conduct: Regulations, Co-workers, and Families
Learn how to stay in compliance with the requirements of your state and local regulations, while you learn a positive teamwork approach with families and co-workers.
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Caregiver First Aid: Burns and Poisons
In this course you will learn the signs, symptoms, and treatments for clients who have suffered a burn or come in contact with a poison.
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Caregiver First Aid: Choking and Falls
In this course you will learn what you should do when one of your clients is choking or falls.
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Caregiver First Aid: Heart Attack and Shock
In this course you will learn the signs and symptoms of a heart attack and shock and what you should do if one of your clients experiences this.
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Caregiver First Aid: Other Sudden Emergencies
In this course you will learn about other emergencies your clients might experience and how to handle them.
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Caregiver First Aid: Stroke and Wounds
In this course you will learn the signs, symptoms and treatment for clients who are experiencing or suffering from a stroke or wound.
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Caregiver Wellness
Providing care can be challenging and stressful at times. This program teaches caregivers practical solutions for reducing stress and cultivating wellness. Topics include: importance of maintaining wellness, acknowledging and defusing difficult emotions, goal setting and action plans for positive change, simple, effective exercises for relaxation a ...
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Caring for Someone with Early to Mid Stage Alzheimer's Disease
This program defines Alzheimer’s disease and its effects and teaches communication techniques that can bring a higher quality of life to the person who has Alzheimer’s and to the care provider. Topics include repetitive questions, doing chores, aggressive behavior, answering difficult questions and the use of language and other forms of communicati ...
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Caring for Someone with Mid to Late Stage Alzheimers Disease
This program focuses on the challenges and difficult topics that caregivers must address as the disease progresses. Topics include: changes that occur in mid to late stage, core principles in Alzheimer’s care, activities, tolerance levels, naps, repetitive calling out, sexuality and intimacy, pain management and incontinence and toileting.
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Client Focused Communications - Be Positive: Going the Extra Mile
Being positive means finding reasons why things will work, instead of reasons why it won’t.
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Client Focused Communications - Be Reliable: Following Through
Being courteous, polite and responsive isn’t the whole task. A key to great customer service is being reliable.
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Client Focused Communications - Be There: People Come First
Being available for clients is the first step in good customer service.
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Client Focused Communications - Clientspeak: Patronizing Language
Everything from the tone to what words you use affects the people in your care, and this course identifies what type of speech can offend, and what type can positively affect the relationship between caregiver and client.
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Client Focused Communications - Courtesy: Beyond Politeness
More than just being polite or nice to people, courtesy involves a set of unwritten rules for interacting with clients and guests on the job.
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Client Focused Communications - Listening: Focus on the Client
Listening sounds easy enough, but it takes special skills to learn to be an active listener.
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Client Focused Communications - Stress and Healing: Use Simple Words
Caregivers are instrumental in soothing and calming clients. This course will identify ways you can use your words and body language to put clients at ease - while also discussing important boundaries to respect in your line of work.
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Coaching for Superior Employee Performance - Techniques for Supervisors
This online employment training course covers techniques managers and supervisors can use every day to coach employees to higher levels of performance, which means greater success for the entire organization. The purpose of this coaching training course is to teach managers and supervisors the basics of coaching and why it is an important part of y ...
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Common Chronic Diseases
This course will help you understand common diseases affecting the elderly population, including Alzheimer's disease, COPD, cancer, CHF, diabetes, Parkinson's, stroke and more.
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Common Communicable Diseases
This course will help you understand common communicable diseases affecting the elderly population, including AIDS, colds, influenza, hepatitis, MRSA, pneumonia, TB and more.
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Communicating Effectively in Emergencies
Effective communication can minimize the impact of emergencies and help reduce the number of injuries and fatalities. A calm and decisive leader giving clear instructions during an emergency can help keep your people safe. When your employees act swiftly and properly in response to an emergency, they help protect property and minimize damage and de ...
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Communicating with Others
This course will help you understand how to communicate with impaired clients, individuals with Alzheimer's or memory loss, agitated people and others in your work.
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Communication Skills
Communication is a process of creating shared understanding. This program describes the importance of positive communication and teaches effective methods for creating clear, respectful communication. Topics include: verbal and non-verbal communication, positive body language, active listening, asking open-ended questions, clarification, pacing, ob ...
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Communication Skills For Employees
Good communication between you and your coworkers and your boss ensures that you have access to information you need to do your job well. It promotes consistency: It keeps everyone on the same page when it comes to procedures and work rules. It also ensures better quality: When everyone is communicating, mistakes and errors are avoided and standard ...
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Compressed Gases
This presentation will identify compressed gases by the labels and discuss safe transport, handling, and storage of compressed gas cylinders.
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Conducción a la defensiva—no comerciales
The main purpose of this online safety defensive driving training course is to teach Spanish-speaking employees about defensive driving techniques so that they can be safe behind the wheel and avoid accidents. By the time this session is over, Spanish-speaking employees will be able to identify driving hazards, understand defensive driving techniqu ...
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Conducir a la defensiva—Vehículos comerciales
Commercial truck drivers have more nonfatal injuries than workers in any other occupation. Half of the nonfatal CMV driver injuries are serious sprains and strains, and the other injuries are bruises, fractures, cuts and lacerations, soreness, and multiple trauma. This online defensive driving training safety course has been designed for Spanish-sp ...
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Conducting Effective Performance Appraisals
This online employment training course covers techniques managers and supervisors can use every day to coach employees to higher levels of performance, which means greater success for the entire organization. The purpose of this coaching training course is to teach managers and supervisors the basics of coaching and why it is an important part of y ...
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Conflict Resolution for Employees
Whether it’s at work, at home, with friends or neighbors, disagreements between people happen. When they do, you need to be able to manage and resolve conflicts successfully to achieve the best outcome for you and for those with whom you are in conflict. During this session we’re going to show you some basic conflict resolution skills and tec ...
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Connecting with Customers
The objective of this online employment training course is to focus on how to connect with customers. At the end of the training session employees will be able to understand the importance of connecting with customers, identify effective methods for making good connections, and communicate well to ensure successful connection with customers.< ...
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Crane Rigging
This online crane rigging safety training course teaches employees the safe way to handle crane rigging and all the hazards associated with using cranes while at work. Cranes are used at many workplaces, across all major industries, to lift and move materials. Crane operators are generally trained and often certified in safe crane operations and in ...
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Creating a Successful Wellness Program: A Guide for Managers
A successful wellness program can help your employees be healthier, and increase your bottom line by decreasing healthcare costs. It can also decrease employee time away from work, increase productivity, and even increase morale. As with any program, your wellness program needs to be well-focused and well-executed to succeed. This training s ...
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Cultural Differences
Cultural competency in caregiving means understanding and embracing the differences in co-workers, clients, families and others.
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Customer Service Skills
Without our customers, we wouldn’t be in business, and none of us would have jobs. It is important for every employee in every department to develop a customer-oriented focus and always provide excellent service. The main objective of this online customer service training session is to teach employees ways to improve the service we provide to ...
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Customer Service-How to Promote Excellent Service Among Your Staff
The objective of this online training course is to prepare supervisors to train and encourage their employees to provide the highest level of service to all customers. At the end of this training session supervisors will understand what customers expect from their employees, be able to create a customer-oriented focus in their department, and train ...
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CW101 Child Welfare I - Introduction to Human Services and Professionalism
In this module, we will explore a brief history of human services. This will be followed by an explanation of the role of the Direct Support Professional. Next, you will learn about child welfare and juvenile justice, respectful ways to work with children and their families, and the standards for professionalism.

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CW102 Child Welfare I - Family Empowerment
This module on family empowerment is the foundation for the other modules in this series. We’ll start by defining your role as a Direct Support Professional and then move into discussions that should help develop your approach to family empowerment. As you complete this module, you will begin to understand your job and the seriousness of your role ...
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CW103 Child Welfare I - Communication
The act of communicating takes two people: the sender of a message and the receiver of a message. People communicate through words, actions, facial expressions, pictures, and signs. It is important as a Direct Support Professional to know how to effectively communicate with the persons you support as well as with other people within our environment ...
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CW104 Child Welfare I - Child and Family Assessment
Assessment refers to the process of gathering information about the child’s situation to help determine how we can best work with the child and the family and ensure that the child’s needs are met. To begin, we will focus on the purpose of assessments in child welfare and juvenile justice settings, the types of assessments that are done, and the ba ...
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CW105 Child Welfare I - Community Supports and Teamwork
The purpose of this module is to demonstrate how community supports the child’s identity, growth, and development; how to locate and develop community resources; and how to work as a member of a professional team to best meet child and family needs.

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CW106 Child Welfare I - Supporting Positive Learning and Development
There is a growing body of knowledge in the area of child development that gives us more hope than ever that children, even those who have experienced significant trauma, can be helped to achieve their developmental goals. This body of knowledge emphasizes the important role of consistent and nurturing care.

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CW107 Child Welfare I - Advocacy
In this module you will explore ways to work with children and families to gather information related to their concerns; become aware of laws, services, and supports that are in place to assist them; and explore ways to help them stand up for themselves and present themselves in a positive way. 

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CW108 Child Welfare I - Vocational, Educational, and Career Support
Children in the child welfare and juvenile justice systems may have significant challenges in the school setting. Abuse, neglect, and trauma all impact the child’s ability to concentrate and focus. In addition, if a child moves from one home or setting to another, the child may change schools -in fact, some children change schools several times. Gi ...
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CW109 Child Welfare I - Crisis Intervention
A crisis is anything that is a struggle for us to deal with through the use of our “everyday” coping skills. This module will focus on the meaning of crisis and how we can help a person manage a crisis.
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CW110 Child Welfare I - Documentation
All child welfare and juvenile justice agencies are required to provide certain types of communication or documentation.Communicating information from one person to another can be done in a variety of forms, whether it is spoken, signed, or written, communication is necessary in order to provide the best possible supports to the individuals partici ...
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CW111 Child Welfare I - Health and Safety
This module on health and safety will introduce you to the basic concepts of nutrition, healthy life styles, symptoms and signs of illness, medication issues, responding to environmental emergencies, and basic good health practices. All of these are important in your work with children.
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CW201 Child Welfare II - Child Welfare Services and Professionalism
This module is an introduction to child welfare and the juvenile justice system, and additional material on professionalism and professional boundaries. The module concludes with a detailed discussion of cultural responsiveness and diversity. 

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CW202 Child Welfare II - Engaging and Empowering Clients and Families
This module focuses on family engagement and empowering clients and their families to make choices and decisions. You will begin to understand your job and the seriousness of your role in helping clients to empower themselves to participate fully and meaningfully in services and their communities through your teaching, support, and assistance.  ...
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CW203 Child Welfare II - Advanced Communication Strategies
This module focuses on effective communication skills, motivational interviewing from a strength-based approach, communication with different populations, and how confidentiality affects all communication. The act of communicating takes at least two people: the sender of a message and the receiver of a message. People communicate through words, act ...
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CW204 Child Welfare II - Family Assessment and Family Centered Practice
This module focuses on assessments that form the foundation of effective practice with children and families. Family-centered assessment focuses on the whole family, values family participation and experience, and respects the family's culture and ethnicity. Family-centered assessment helps families identify their strengths, needs, and available re ...
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CW205 Child Welfare II - Community Supports and Service Networking
The purpose of this module is to help familiarize you with the community supports and resources that are available to your clients and families, and to understand more about the successes and challenges clients involved with the child welfare and juvenile justice systems face in the community.
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CW206 Child Welfare II - Supporting Positive Learning and Development
This module focuses on how skills training and education can benefit your clients and how you can support client’s daily routines and relationships. As a teacher, you will engage with clients as they learn the skills necessary to pursue their potential and gain independence in their lives.
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CW207 Child Welfare II - Advocacy
This module focuses on advocacy and how to gather information to assist in advocacy. You will also become aware of the issues that affect all of us, including individuals and families involved with the child welfare and/or juvenile justice systems. We will also review some advocacy strategies available to you and to clients. For both you and the cl ...
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CW208 Child Wefare II - Vocational Training, Educational and Career Support Services
This module addresses work, school and career as important parts of all of our lives. Individuals with whom we work in child welfare and juvenile justice settings may need support in order to become effective members of the workforce. In this module we will present some of the challenges individuals may face, followed by descriptions of different a ...
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CW209 Child Welfare II - Crisis Intervention for Children and Families
In this module we will provide an overview of crisis, crisis intervention and emergency services when working with children and families involved in the child welfare and juvenile justice systems. It is followed by a presentation of some of the resources available to these clients and you when assessing and responding to crises.

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CW210 Child Welfare II - Documentation
The purpose of this module is to give you an understanding of the importance of documentation. Documentation is the writing of and about our work that helps communicate important information to others. It serves as a resource and record on our client’s behalf and should fulfill all legal, financial and regulatory requirements. Documentation can be ...
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CW211 Child Welfare II - Health and Safety for Children and Adolescents
This module on health and safety will introduce you to child health and safety issues, adolescent health and safety issues, Standard Precautions and worker safety. Health is not just the absence of disease; it is being in the best possible condition-physically, mentally, emotionally and spiritually. 
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DD01 Developmental Disability - Introduction to Human Services and Professionalism
The purpose of this module is to provide an introduction to intellectual and developmental disability, and additional material on professionalism and professional boundaries. The module concludes with a detailed discussion of cultural responsiveness and diversity. 

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DD02 Developmental Disability - Participant Empowerment
The purpose of this module is in teaching you the importance of promoting the rights and responsibilities of individuals and empowering them to make personal choices. This module will include strategies and resources for supporting individuals in their relationships with others and creating opportunities to express themselves in a safe and appropri ...
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DD03 Developmental Disability - Communication
The purpose of this module is to learn about communication skills that promote communication as well as the importance of good communication in professionalism.

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DD04 Developmental Disability - Assessment
The purpose of this course is to provide the learner with information describing the role of assessments in helping an individual determine needs and wants and defining the role of the learner in the assessment process.

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DD05 Developmental Disability - Community Supports and Service Networking
The purpose of the module is to describe the importance of positive relationships, social connections and an affiliation with community groups positively on the quality of our lives and the lives of the individuals we support.  The learner’s role is to assist the individual in developing and maintaining these meaningful relationships in the co ...
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DD06 Developmental Disability - Supporting Skills Development
The purpose of this module is to demonstrate the importance of skill development and demonstrate your role in teaching individuals new skills that will help them realize their full potential and lead to a more independent life that can be challenging and satisfying. The module describes strategies and tools that you can use to assist you in this im ...
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DD07 Developmental Disability - Advocacy
The purpose of this module is to become aware of laws, services and supports that are in place to assist individuals and ways to help the individual stand up for themselves and present themselves in a positive way.  

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DD08 Developmental Disability - Vocational, Educational, and Career Support
The purpose of this module is to learn how to apply teaching techniques to community participation, career and vocational growth and other educational tasks that will enhance a person’s community participation, risk-taking and increased choice making.

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DD09 Developmental Disability - Crisis Intervention
The purpose of this module to introduce you to the skills and knowledge needed to ensure safety and well-being for the individuals you support, your colleagues and yourself.  Potential crisis situations are identified.  This training does not endorse any specific physical interventions.

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DD10 Developmental Disability - Documentation
The purpose of this module is to define the process of and reasons for recording information in a defined format about supported individuals that helps communicate important information to others.   The module also covers confidentiality, HIPAA, CFR-42 and stigma in documentation.

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DD11 Developmental Disability - Health and Safety
This purpose of this module on health and safety is to introduce the basic concepts of nutrition, healthy life styles, symptoms and signs of illness, medication issues, responding to environmental emergencies, and safety issues and practices.

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Defensive Driving For Noncommercial Motorists
Whether you drive on the job or just commute to work by car, you're in danger on the road unless you drive defensively. Motor vehicle accidents are the number one cause of accidental death in the United States. They are also the number one cause of work-related fatalities.
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Defensive Driving for Noncommercial Motorists (MM)
Motor vehicle accidents are the most common form of death of all workplace fatalities, and vehicle accidents, injuries, and fatalities outside of work are also on the rise due to all different kinds of distracted driving and other hazards. Whether you drive on the job or just commute to work, it’s important that you stay on your toes and drive defe ...
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Defensive Driving-Commercial Motor Vehicles
Commercial truck drivers have more nonfatal injuries than workers in any other occupation. Half of the nonfatal CMV driver injuries are serious sprains and strains, and the other injuries are bruises, fractures, cuts and lacerations, soreness, and multiple trauma. This online defensive driving training safety course has been designed for drivers of ...
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Developing Cultural Competence
Culturally competent health care includes a variety of cultural beliefs and customs rather than imposing one standard of behavior or belief upon everyone. Topics include personal space, eye contact, touch, gestures, verbal communication style, time orientation and beliefs about medicine, illness and health. Interviews with experts in the field prov ...
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Developmental Disabilities
Learn how to provide care to a client with developmental disabilities.
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Disaster Planning - What Employees Need to Know
Why "Disaster Planning—What Employees Need to Know" Matters:
  • Workplace disasters can strike at any time and with very little warning.
  • Emergency response planning can save lives, reduce the number of injuries, and prevent loss of property
  • You need to know what to do during a workplace emergency as well as how ...
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Disaster Planning-What Supervisors Need to Know
This online disaster planning training course will help teach supervisors and safety managers to recognize the types of workplace disasters they may face, understand the requirements of the emergency response plan, satisfy employee training requirements, and carry out emergency response duties effectively while at work.
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Diversity for All Employees
Diversity in the workplace means having a group of employees with a wide range of different backgrounds in terms of race, age, gender, and other characteristics. This online diversity training course will teach employees to support diversity in the organization. At the end of the training session, you will be able to identify how we are diverse, un ...
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Diversity Fundamentals for Supervisors
As the American workforce reflects an increasingly diverse population, organizations must effectively manage diversity in order to attract and retain high-quality employees and create a more cooperative, creative, productive work environment. This training presentation will teach managers and supervisors to encourage and support diversity within th ...
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Driver Wellness
In order to do your job well, you have to be well. Your good health is an important part of everything you do—both on the job and off. Today, we’re going to talk about some wellness strategies you can use to help prevent accidents and injuries on the job. We’ll also talk about simple ways to maintain a healthy lifestyle that will assist in av ...
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EC01 Extended Care - Introduction to Direct Care and Professionalism
Understanding and appreciating the importance of one’s job is critical to a successful work experience. The Direct Support Professional is at the foundation of the service delivery system, carrying out the mission of the Agency or organization, supporting individuals, and their families. The purpose of this module is to provide an introduction to t ...
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EC02 Extended Care -Participant Empowerment
The purpose of this module is to teach you the importance of promoting the rights and responsibilities of individuals and to empower them to make personal choices. This module will include strategies and resources for supporting individuals in their relationships with others and while creating opportunities to express themselves in a safe and appro ...
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EC03 Extended Care - Communication
The purpose of this module is to learn about communication skills as well as the importance of good communication in professionalism.
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EC04 Extended Care - Assessment
Assessments are critical in determining the services and supports an individual receives. Assessments also serve to identify changes and recognize newly acquired skills. The Direct Support Professional has an important role in monitoring the needs and wants of the individual and assuring that services provided support the individual’s goals. The pu ...
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EC05 Extended Care - Supporting Skills Development
Supporting skills development is an important part of your job. Gaining confidence in your ability to provide ongoing support and training for individuals who have been admitted to an acute rehab setting, skilled nursing facility, assisted living facility or day care program in order to teach adaptive skills that will enable them to realize their f ...
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EC06 Extended Care - Advocacy
Your role as a Direct Support Professional is to help individuals identify issues of concern and help them know when they are being treated unfairly. Your role also includes helping them solve these issues.  This is called advocacy.
In this module you will explore ways to work with the individual to gather information related to a situation ...
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EC07 Extended Care - Crisis Intervention
The purpose of this module to introduce you to the skills and knowledge needed to ensure safety and well-being for the individuals you support, your colleagues and yourself.  Potential crisis situations are identified.  This training does not endorse any specific physical interventions.
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EC08 Extended Care - Documentation
The purpose of this module is to define the process of and reasons for recording information in a defined format about supported individuals that helps communicate important information to others.   The module also covers confidentiality, HIPAA, CFR-42 and stigma in documentation.
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EC09 Extended Care - Health and Safety
This purpose of this module on health and safety is to introduce the basic concepts of nutrition, healthy life styles, symptoms and signs of illness, medication issues, responding to environmental emergencies, and safety issues and practices.
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Effective Communication for All Employees
Effective workplace communication is the foundation of positive and cooperative working relationships. The objective of this online communication training course will teach employees the basics of effective workplace communication. At the end of the training session, you will be able to understand the benefits of effective workplace communica ...
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Effective Meetings - How to for Supervisors
The main objective of this session is to help you use meetings effectively to accomplish important goals. By the time this session is over, you should be able to plan meetings to achieve the best results, conduct meetings efficiently, and participate more effectively in other people's meetings.
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Elder Abuse and Neglect
This program teaches about the complexities of elder abuse in the home and presents signs and symptoms for each form of abuse. After viewing this program, caregivers will understand how to identify, prevent or report the various forms of elder abuse, including physical, sexual, emotional/psychological, and financial abuse, as well as neglect and ab ...
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Electrical Safety for the Unqualified Worker
This online electrical safety training course will discuss the hazards of electricity and how to prevent exposure to electrical hazards. By the end of the training session, you will be able to understand the hazards of electricity, identify and avoid common electrical hazards, and follow safe electrical work practices around electrical equipment wh ...
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Elimination and Toileting
This course will help the caregiver understand the entire digestive process and know what to watch for in clients to ensure good bowel and bladder function, as well as good toileting and incontinence care.
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Email Best Practices for All Employees
The objective of this online employment training course is help trainees make the most efficient use of electronic correspondence. At the end of this training session trainees will be able to understand our e-mail policy, manage e-mail volume and storage effectively, present a professional image in e-mail, produce clear, concise messages, and ...
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Emergency Action And Fire Prevention
This online safety training course will teach employees to understand workplace hazards that lead to an emergency and how to respond quickly and efficiently to an emergency situation. Also covered in this training course is how to evacuate an area in an emergency, protect others from fire and other hazards, prevent fires, and respond to fires and s ...
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Employment Law for Supervisors
The main objective of this session is to provide basic guidelines for compliance with important federal employment laws. By the time this session is over, you should be able to recognize that your job is directly affected by a variety of important employment laws, identify the requirements of these laws, use your knowledge to assist in compliance, ...
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End of Life Care
Death and dying is a part of the caregiver's job, especially when caring for the elderly. This course helps the caregiver understand advance directives, tasks for the dying person, stages of grief and how to say goodbye.
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Environmental Hazards and Safety
In this course you will learn how to help create a safe, comforting environment, and how to keep it free from hazards. Creating and maintaining a safe environment is important for both you and your clients.
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Espacio Confinado que Requiere Permiso-Asistente
This online confined space safety training course will help you identify the hazards of permit-required confined space entry, including the signs, symptoms, behavioral effects, and consequences of hazard exposure of confined space entrants. This course is designed for Spanish speaking persons designated as attendants for permit-required confined sp ...
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Espacios confinados que requieren permiso - Participante
This online confined space training for entrants course will teach Spanish speaking employees to recognize the hazards of confined space entry, including the signs and symptoms of exposure to hazards. The training course will also teach employees how to test and monitor for hazards including atmospheric dangers as well as how to work closely with t ...
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Essential Bedrest Skills
Caring for someone on bedrest requires physical and emotional strength as well as important technical skills. This program teaches essential skills needed when caring for someone on bedrest. Topics include principles of body mechanics, how to move and position someone in bed, how to make an occupied bed, how to recognize and prevent pressure ulcers ...
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Ethical and Legal Behavior
This program teaches care providers about the importance of ethics and integrity in home care and also provides instruction on liability issues.
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Ethics and Personal Rights
Ethics is the art of knowing the right thing to do, even in confusing circumstances. This course will help you better manage those gray areas when it's hard to know the right thing to do.
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Exit Routes-Supervisors
This online safety training course is designed for plant managers, supervisors, and for other employees designated as emergency evacuation coordinators who need to understand the process for preparing a facility for the safe evacuation of employees. By the end of the training session, participants will be able to set up and maintain exit routes, im ...
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Eye Protection
This online eye protection safety training course will teach employees the basics of eye protection on the job, including identifying the potential work areas and activities that could cause injury to your eyes and understanding how to prevent those injuries. Also covered is the use, maintenance, and inspection of protective eyewear as well as the ...
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Fair Labor Standards Act - What Supervisors Need to Know
This training presentation will familiarize you with the numerous requirements of FLSA. By the end of the training session, you will be able to comply with the basic requirements of FLSA, including minimum wage, overtime, and equal pay; determine whether an employee is exempt or nonexempt; apply FLSA requirements to part-time workers and independen ...
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Fall Prevention
Falls are a serious concern for older adults. Each year more than 30% of people over 65 fall. This program teaches how to reduce the risk of falls inside and around the home while encouraging independence. Topics include physical and emotional effects of a fall, the goal of fall prevention, falls and the older adult, fall prevention for care provid ...
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Fall Protection in Construction
This online safety training course will teach employees how to recognize fall safety hazards and identify when fall protection is needed, use basic fall protection systems, prevent objects from falling, inspect personal fall arrest systems, and rescue themselves and others from falls.
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Financial Wellness
This session covers what financial wellness is and how you can achieve it. No matter what your current income or expenses, you can improve the way you manage your money so that you can create more financial security and a better financial future.
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Fire Extinguishers - 29 CFR 1910.157
This online safety training course will teach employees about what causes a fire, what fire extinguishers do, how to use an extinguisher, and different fire suppressant materials that can be used in case of a fire emergency.
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Fire Safety
Fire safety and prevention are an important part of caring for older adults in the home setting. People 65 and older are twice as likely to die in a fire than the general population. This program teaches how to reduce the chance of a fire starting in the home, and how to exit successfully if there is a fire. Topics include: smoke alarms, how to ext ...
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Fitness for Everyone
Regular exercise is an excellent way to gain and maintain good health throughout your life. In fact, increasing your physical activity level may be one of the best, and simplest, things you can do for yourself. This session will cover how to make fitness a healthy habit that lasts—and improves—your lifetime.
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FMLA - What Supervisors Need to Know
This training presentation will familiarize managers and supervisors with the provisions of FMLA (Family Medical Leave Act). At the end of the training session, you will be able to identify the purpose and benefits of FMLA, recognize when and to which employees it applies, understand key provisions of the law, assist employees in handling leaves ap ...
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Food Preparation Techniques
This course teaches food preparation and cooking techniques to assist in creating healthy, well-presented meals.

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Forklift Operator Safety
This online forklift safety training course will help teach forklift operators the characteristics of a forklift, including differences from driving a car, controls and instruments, motor operation including steering and other instructions, warnings, and precautions. Reckless driving presents a high risk with these heavy, delicately balanced vehicl ...
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Genuine Leadership
Learn how to assume your role as a leader. This course will guide you through the basics of authority, showing you how to effectively manage employees.
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Good Housekeeping
There is a direct correlation between a clean, neat, and orderly workplace and a safe, successful organization. Poor housekeeping, on the other hand, creates hazards and invites accidents. Use this online safety training course to train employees on good housekeeping techniques for a safe workplace.
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Grounds for Termination
The main objective of this online employment training course is to teach managers and supervisors the legal grounds for termination. By the time this session is over, supervisors will be able to identify the employment laws that affect termination, recognize legitimate reasons for terminating employees, and prevent wrongful discharge and discrimina ...
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Handling Customer Complaints
Effective complaint handling is one of the most important aspects of providing excellent service. The objective of this online training course is to help trainees handle customer complaints successfully. At the end of this training session trainees will be able to view customer complaints as opportunities and identify problems that prompt com ...
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Handling Difficult Situations and Behaviors
This course provides a foundation for handling a variety of difficult behaviors, including aggressive, disruptive, and repetitive behavior, wandering, Sundowner's and resistance to care.
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Hazard Communication - Spanish
Hazard communication means knowing about the possible dangers of the hazardous chemicals you use in your job and how to protect yourself against those hazards. The main objective of this online safety training course is to teach Spanish-speaking employees about the hazards of materials in the workplace, and how to find the information they need to ...
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Hazard Communication and GHS - What Employees Need to Know
The main objective of this session is to teach you about hazard communication. By the time the session is over, you should be able to: Recognize hazardous chemicals; Understand the risks they pose; Interpret the information on chemical labels; Understand safety data sheets, or SDSs; Protect yourself from physical and health hazards; and Respond to ...
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Hazard Communication and GHS - What Supervisors Need to Know
The main objective of this session is to describe the purpose of GHS revisions to OSHA's Hazard Communication Standard. By the time the session is over, you should be able to understand the GHS revisions to HazCom and how they affect our workplace, recognize the revised chemical labels and safety data sheets, or SDSs, and train employees to read an ...
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Hazard Communication for Employees Refresher
The main objective of this session is to make sure you identify material hazards and take proper precautions to protect your health and safety whenever you work with or around hazardous materials. By the time the session is over, you will be able to understand the purpose and requirements of OSHA's Hazard Communication standard; identify material h ...
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Hazard Communication for Healthcare Workers
This online hazard communication training course is designed for healthcare workers who may be exposed or potentially exposed to hazardous chemicals. This course will teach employees about the possible dangers of the hazardous chemicals that they use on the job and how they can protect themselves against those hazards. Healthcare facilities contain ...
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Hazard Communication: GHS and Your Right to Know
The main objective of this session is to teach you about hazard communication. By the time the session is over, you should be able to: Recognize hazardous chemicals; Understand the risks they pose; Interpret the information on chemical labels; Understand safety data sheets; Protect yourself from physical and health hazards; and Respond to emergenci ...
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Hazardous Materials Transportation
This online HAZMAT transportation training saftey course will teach employees how to recognize and identify hazardous materials and understand HAZMAT container markings, labels, and placards. This course also covers how to load and unload hazardous materials safely, use protective procedures and equipment, avoid accidents with hazardous materials a ...
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Hazardous Waste Container Management
When you have completed this training session, you will understand federal guidelines for container storage of hazardous waste at generating facilities; recognize and be ready to follow safe practices for managing hazardous waste containers; understand why it is important to segregate certain hazardous wastes; know what to look for in inspecting ha ...
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Hazardous Waste Introductory Training
This session is about safely and correctly working around hazardous wastes. It covers the basics of hazardous waste management for all workers who handle hazardous wastes.
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Hazardous Waste Manifests
Any generator who offers hazardous wastes for transportation for off-site treatment, storage, or disposal must prepare a manifest using a U.S. Environmental Protection Agency (EPA) Uniform Hazardous Waste Manifest (federal form 8700-22). Anyone responsible for signing a manifest or for completing any part of this specialized shipping paper sh ...
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Hazardous Waste: Emergency Response--Generators and TSDFs
This slide show will focus on emergency response procedures required under EPA Regulation 40 CFR 265.16 and 40 CFR 262.34(a)(4) for personnel at large quantity generators (LQGs) and hazardous waste treatment, storage, and disposal facilities (TSDFs). The slideshow also applies to small quantity generators (SQGs), though SQGs are not required ...
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Hazards of Smoking: How to Quit
Smoking harms nearly every organ in your body and diminishes your overall health. Smoking is a leading cause of diseases such as cancer and heart disease. During this session you’ll learn all about smoking and how to quit.
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Hazmat Transportation Security Awareness
As part of the Department of Transportation (DOT) requirements at 49 CFR 172.174 Subpart H, shippers and carriers of certain hazardous materials must develop and implement security plans as well as ensure that their employee training programs include a component on security. This training session focuses on the awareness-level component of th ...
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HAZWOPER - First Responder Awareness Level
Trainees will learn to understand their role as a first responder and the company’s emergency response plan; identify hazardous substances and know the risks if they are released or spilled; recognize a hazardous release or spill and potential outcomes; report the spill or release by calling for help, notifying others of the chemical spill or ...
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HAZWOPER Facility Operations
Trainees will learn about the threats posed by hazardous wastes at the work site and where to find additional information about hazardous wastes and other materials; understand the medical surveillance requirements; understand and follow the practices and procedures designed to eliminate or reduce risks of an accident or incident; recognize t ...
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Healthy Aging
No matter what you do, you’re going to get older, and your body will change as you age. But although you can’t turn back time, you can take steps to make sure that you maintain a healthy lifestyle as you age so that you can live a long and productive life.
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Healthy Sleep Habits
A lot of Americans have trouble sleeping, and sleeping is very important to maintaining good health. We’ll talk about the problems associated with sleep deprivation, the various sleep disorders that interfere with healthy sleep, and we’ll look at a variety of suggestions for getting a good night’s sleep.
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Heart Health
In this presentation, you will learn about the most amazing muscle in our body, how it works to keep us alive, and what we can do right now to make sure our hearts are healthy for years and years to come.
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Help! Who Made Me the Boss?
The transition to a management role can be challenging. This lesson will ease you into this new position while also improving your leadership skills.
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HIPAA in Home Care
Respecting clients' rights to confidentiality is an important part of providing good home care. Privacy rights are legally enforced through a federal law titled HIPAA. This DVD describes HIPAA guidelines and teaches home care providers about the importance of maintaining confidentiality in a variety of settings. Topics include: respecting client's ...
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Hiring Legally
This online hiring training course teaches hiring managers to follow legal hiring practices when hiring new employees. At the end of the course, managers will be able to identify requirements of fair employment laws, follow the organization's EEO policy, evaluate job applicants based on job-related criteria, and conduct all phases of the hiring pro ...
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Hojas de Datos de Seguridad de Materiales
Esta sesión está diseñada para las personas que trabajan con sustancias químicas peligrosas. Si existen sustancias químicas peligrosas en su lugar de trabajo, debe conocer las hojas de datos de seguridad de materiales, también denominadas MSDS, por sus siglas en inglés. Este documento importante describe los peligros de las sustancias químicas con ...
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Home Care Medications - A Vital Part of Your Client's Wellbeing
Many elderly people have at least one medical condition, this course will explain how medications can help to control and/or prevent health problems to improve a person’s wellbeing as well as extending and enhancing the ability to live independently longer.  The elderly take more medications than any other age group and are more likely to expe ...
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Home Care Medications - Documentation of Medication Handling
This course covers what caregivers will need to be familiar with when documenting medications as well as instruction on what needs to be reported. It includes specific instructions on what is required for each document or report. Also, this course covers medication safety when dispensing, and how to prevent and correct medication errors.
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Home Care Medications - Managing and Assisting with Medications
This course prepares the caregiver to manage medications and make sure that no errors occur by using a medication management checklist. This course also covers the 5 rights of medications and the methods for various routes of medications.
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Home Care Medications - Safely Monitoring Medication
Managing medications is an important and vital responsibility.  It is important to make sure that no errors occur when managing medication as such errors can result in serious complications or even the death of a client.
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Home Care Medications - Understanding the Prescription
Many seniors encounter problems with their medications because they do not follow directions consistently.  If you are a caregiver for an elderly client, you can be a great help by ensuring that the client takes his medications routinely and as ordered.  To do this successfully, you need to be able to understand the prescription on the co ...
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Home Safety
A home can be just as dangerous as a workplace, and an injury can have you laid up for days or weeks. Or you could even be permanently disabled and not be able to perform your current job. That's why it's important to think about home safety. After all, safety is a 24/7 concern for all of us.


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How to Assist With Medications
This program teaches unlicensed home care personnel how to assist with medications and remain within their scope of practice. Topics include: how aging changes responses to medications, types of adverse reactions and side effects, procedures for assisting with medications, role of the nurse and family caregiver, the 5 Rs, types of medications, medi ...
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How to Communicate Effectively with Someone Who Has Hearing Loss
About 30% of people over 65 have hearing loss, which can affect self-image, relationships and communication. This program teaches about the importance of communication, the causes and symptoms of hearing loss, a typical audiologist evaluation and effective communication techniques in and outside the home.    
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How to Communicate With Someone Who Has Aphasia
Aphasia is a language disorder that impairs a person's ability to speak or to understand what others are saying. Effective communication is an important key to improving the quality of life for patients with aphasia. This program defines aphasia and its effects on family members and the person with aphasia. Communication techniques developed by spe ...
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How to Help Someone Who Uses a Wheelchair: Including Walkers, Crutches and Canes
This program provides instruction on important safety concerns and sensitivity issues, proper use of equipment, importance of good body mechanics, types and use of walkers, crutches and canes, gait belt use and prevention of pressure ulcers. Viewers learn by watching professional experts demonstrate a variety of transfers and other procedures.  ...
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How to Maintain Customer Loyalty
The objective of this online training course is to help customer service representatives understand the importance of customer loyalty and discover ways that they can promote it. At the end of this training session trainees will be able to recognize the value of loyal customers, understand how to build and maintain loyalty, identify and meet ...
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How to Manage Challenging Employees
Supervising other people is never easy, but some employees make it particularly difficult. Challenging employees can try a manager's patience and drain a lot of time and energy. To turn things around takes skillful management and patience. The main objective of this online employement training course is to teach supervisors and managers how to mana ...
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How to Manage Medications
Safe medication use plays an important part in providing good home care. Older adults are at greater risk for medication problems and errors because of the number of drugs they take daily. In this program family caregivers learn safe practices for managing a variety of medications. Adverse reactions, side effects, drugs and the elderly, use of over ...
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How to Measure Vital Signs
Vital signs, which include temperature, pulse, respiration, blood pressure and pain, provide valuable information about an individual's health. This program teaches the skills and techniques necessary to take and record vital signs accurately. Topics include the use of a flow sheet, methods for taking body temperature, types of thermometers, method ...
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How to Use a Mechanical Lift
Provides step-by-step demonstration for moving a person from bed to wheelchair and from wheelchair to bed using a mechanical lift. Topics include parts of a mechanical lift, addressing patients’ fears, sling placement, two-person transfer, one-person transfer and safety measures at each stage of the procedure.
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Human Needs and Development
Learn about basic needs and how the aging individual's needs change. Gain an understanding of the issues of death and sexuality in aging, too.
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Identifying Customers' Needs
The objective of this online employment training course is help trainees identify and meet customers’ needs, an important step in creating loyal customers. At the end of this training session trainees will be able to recognize the importance of correctly identifying customers’ needs, ask the right questions to accurately identify needs, ident ...
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Infection Control
Good infection control starts with proper handwashing, but continues through many steps the caregiver can take. Understanding this topic will help you keep your clients - and yourself and others - as healthy as possible.
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Infection Control and Bloodborne Pathogens
This program meets current OSHA & CDC guidelines for infection control and bloodborne pathogens. Topics include how germs are spread, proper hand hygiene, personal protective barriers, waste disposal, storage of medical supplies, maintaining healthy home care conditions and signs and symptoms of infection. Includes a special bonus feature on nu ...
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Infectious Materials Transportation
Most incidents involving hazardous substances like infectious materials can be prevented if employees are trained in proper safety procedures and follow the requirements of the infectious materials transportation regulations. The more employees know about infectious materials transportation, the safer they will be personally and the safer the shipm ...
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Instrumental Activities of Daily Living
Many caregivers assist clients with daily living tasks like cooking, cleaning, shopping, transportation, medication and even pet care. Learn how to do these tasks efficiently and appropriately with this course.
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Interviewing Skills for Supervisors
When a hiring manager makes good hiring decisions, everyone in the organization benefits. Likewise, when a poor hiring decision is made, everyone suffers. This online interview training course will teach supervisors and hiring managers how to conduct more effective interviews. At the end of this course, supervisors will be able to recognize legal a ...
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Introduction to Home Care
This program teaches home care providers about the home care field and describes important skills for success on the job.


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Introduction to Rough Terrain Forklift Safety
Rough terrain forklifts are essential material handling equipment on many worksites. These powerful machines can handle very heavy loads and operate on all kinds of difficult terrain. Because of the nature of their work and the environments in which they operate, using rough terrain forklifts can also pose numerous hazards. This online rough terrai ...
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Job Descriptions-How to Write Them Effectively
Job descriptions also help organizations comply with equal employment opportunity laws by ensuring that hiring decisions are made on the basis of essential job qualifications. This online job description training course will teach effective writing of job descriptions. By the end of the training course, you will be able to define the purpose of job ...
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Keeping Yourself and Your Family Healthy
This presentation will cover how important it is that families be concerned about health. Preventive care, nutrition, exercise, and other factors play important roles. And especially for children, good health is essential—for them, now is the time when growth happens, some diseases may begin, and health habits are set for life.

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Laboratory Safety
This session is designed for lab workers in general industry. Laboratory work requires knowledge, skill, and attention to detail. Laboratories have a variety of safety and health hazards. Employees need to understand each hazard and take proper precautions to protect themselves and co-workers at all times. The purpose of this online laboratory safe ...
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Ladder Safety
This session covers all the key issues involved in working safely with ladders. This session includes information on portable ladders only. Duration: 21 minutes
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Leading With Laughter
Managing a workplace should include humor, and this course identifies how to do this while also focusing on the benefits laughter can add to your business.
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Learning to Communicate
This course focuses specifically on the difficulties of communicating with someone who has Alzheimer’s disease.
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LFS01 Frontline Leadership - Introduction to Leadership and Frontline Supervision
This module provides an overview of the supervisor’s role, specifically how the supervisor enhances staff relations using effective communication skills, encouraging growth and self-development, facilitating teamwork, employing conflict resolution skills, and providing adequate supports to staff. It will provide you with an opportunity to identify ...
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LFS02 Frontline Leadership - Communication
The act of communicating involves at least two people, the sender of a message and the receiver of a message. People communicate through words, behaviors, gestures, facial expressions, pictures, and signs. Communication is an essential tool in supervision. It is important for the frontline supervisor to know how to effectively communicate with thei ...
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LFS03 Frontline Leadership - Empowering Others
Empowering others is a crucial aspect of the role of frontline supervisor. As frontline supervisor, you can empower others by motivating, setting an example, and developing and maintaining effective teams. This module will look at these tools and how they can help you supervise productive and satisfied staff. 
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LFS04 Frontline Leadership - Personnel Management
The frontline supervisor is responsible for understanding the importance and value of managing staff effectively. Developing performance goals, assessing the skills of staff to succeed, and building good management practices into your interactions with staff are important in your ongoing effort to manage personnel. This module will also discuss how ...
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LFS05 Frontline Leadership - Documentation and Rule Compliance
Documentation is an important aspect of the supervisory responsibility. Knowing what to document, how to document it clearly and without bias, and overseeing others’ documentation is critical to the success of the services delivered.
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LFS06 Frontline Leadership - Program Planning and Monitoring
The purpose of program planning and monitoring is to support functions and activities within your agency and ensure that programs are mission driven, outcome focused, effective, and efficient.Current programs and new initiatives should be the result of planning activities which provide a clear statement of program goals and objectives, expected pro ...
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LFS07 Frontline Leadership - Fiscal Responsibility
The frontline supervisor has a fiscal responsibility to the individual receiving services, to the staff and vendors delivering services through the program or activities, and to the Agency. To be fiscally responsible, you need to have knowledge about the budget process, the elements of a budget, how decisions are made and who is responsible. Unders ...
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LFS08 Frontline Leadership - Training and Staff Development Activities
Promoting and managing the training and professional development activities of staff is an important responsibility of the frontline supervisor. The frontline supervisor is responsible for understanding and meeting the orientation needs for new employees and understanding and meeting the on-going staff development needs for current employees.
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LFS09 Frontline Leadership - Advocacy
Advocacy is an important skill for frontline supervisors. The frontline supervisor has the responsibility and opportunity to advocate for staff, for services that support individuals and for themselves. Recognizing one’s own advocacy skills and experience, teaching others how to be effective advocates and managing change that effective advocacy can ...
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LFS10 Frontline Leadership - Crisis Intervention and Conflict Resolution
As the frontline supervisor you need to understand your role and responsibilities in responding to and supporting your staff through a crisis situation. It is also important to understand and value the debriefing process and to supervise others during times of conflict. Crisis as discussed in this module will focus on interactions between staff mem ...
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LFS11 Frontline Leadership - Personal Well-Being
The job of supervising has become more challenging and more complex over time. As a frontline supervisor you are faced with a more diverse workforce requiring a wider range of supervisory skills; an Agency that needs to be responsive to a wider range of needs from the individuals served; and responsibilities that are affected by outside influences ...
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Lockout Tagout-Authorized Employee
Lockout tagout training can save lives. Stories about employees crushed to death when heavy machinery starts up without warning are all too common. It is essential for the training in the isolation and control of hazardous energy (aka lockout tagout) to be effective. This online lockout tagout safety training course teaches employees to perform the ...
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Lockout/Tagout Affected Employees
An "affected employee" is someone who operates machinery or equipment on which servicing or maintenance is being performed under lockout or tagout. This training is required if you work in an area where servicing or maintenance of machinery or equipment is being performed, even if you don't operate or service any equipment.
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Lockout/Tagout: Authorized Employee (Spanish)
Esta sesión abarca el procedimiento de seguridad denominado "Cierre/etiquetado" requerido por la norma de la OSHA sobre Control de fuentes de energía peligrosa. Esto forma parte de su capacitación para convertirse en un "empleado autorizado", un empleado que mantiene o repara máquinas y equipos.
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Machine Guarding
This online machine guard safety training course teaches employees how to protect themselves against serious injury when working with powerful machines. By the end of this training session, you will be able to understand the hazardous actions of different types of machinery, identify the hazards of working with machinery, identify machine safeguard ...
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Maintaining A Positive Attitude
The main objective of this online training course is to suggest ways representatives can maintain a positive attitude to improve the customer experience. At the end of this training session trainees will be able to recognize the value of a positive attitude, understand how to maintain a positive attitude, cooperate with co-workers to create p ...
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Managing Your Work and Avoiding Caregiver Stress
Organizing work can be one of the most stressful tasks a new caregiver faces. This course teaches you how to manage your work and how to handle the stressful aspects of your job as you grow in your career.
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Measuring Vital Signs
This course will help the caregiver understand the vital signs that measure well-being: pulse, blood pressure, temperature, respiration, and pain. Learn what is normal, and what to do when a vital sign is outside the normal range.
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Medical Emergencies and Emergency Preparedness
This program teaches caregivers effective ways to relate to medical emergencies and disasters.

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Medidas de Emergencia y Prevenció de Incendios
Medidas de Emergencia-Prevención de Incendios
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Mental Illness
Learn how to provide care to a client with mental illness.
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MH01 Mental Health - Introduction to Human Services and Professionalism
The purpose of this module is to provide an introduction to human services and mental health, and additional material on professionalism and professional boundaries. The module concludes with a discussion of cultural responsiveness and diversity. 

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MH02 Mental Health - Participant Empowerment
The purpose of this module is in teaching you the importance of promoting the rights and responsibilities of individuals and empowering them to make personal choices. This module will include strategies and resources for supporting individuals in their relationships with others and creating opportunities to express themselves in a safe and appropri ...
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MH03 Mental Health - Communication
The purpose of this module is to learn about communication skills that promote communication as well as the importance of good communication in professionalism.

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MH04 Mental Health - Assessment
Assessments provide us with information that will help us determine the supports and services necessary to help individuals in their rehabilitation and recovery. This module introduces you to the different types of assessments that are done, and how they relate to the process of recovery.  

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MH05 Mental Health - Community Supports and Service Networking
The purpose of this module is to help to familiarize you with the community supports and resources that are available to clients, and to understand more of the successes and challenges clients face in the community

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MH06 Mental Health - Supporting Rehabilitation and Recovery Skills Development
The purpose of this module is to demonstrate the importance of skill development and demonstrate your role in teaching individuals new skills that will help them realize their full potential and lead to a more independent life that can be challenging and satisfying. The module describes strategies and tools that you can use to assist you in this im ...
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MH07 Mental Health - Advocacy
The purpose of this module is to help you explore ways to work with the individual to gather information related to a situation that may require advocacy. You will also become aware of human rights, legal and other issues that affect all of us, including people using mental health programs. We will also review some advocacy strategies available to ...
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MH08 Mental Health - Vocational, Educational, and Career Support
The purpose of this module is to learn how to apply teaching techniques to community participation, career and vocational growth and other educational tasks that will enhance a person’s community participation, risk-taking and increased choice making.

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MH09 Mental Health - Crisis Intervention and Emergency Services
The purpose of this module to introduce you to the skills and knowledge needed to ensure safety and well-being for the individuals you support, your colleagues and yourself.  Potential crisis situations are identified.  This training does not endorse any specific physical interventions.

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MH10 Mental Health - Documentation
The purpose of this module is to define the process of and reasons for recording information in a defined format about supported individuals that helps communicate important information to others.   The module also covers confidentiality, HIPAA, CFR-42 and stigma in documentation.

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MH11 Mental Health - Health and Safety
This purpose of this module on health and safety is to introduce the basic concepts of nutrition, healthy life styles, symptoms and signs of illness, medication issues, responding to environmental emergencies, and safety issues and practices.

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Mold Hazards and Prevention
This online safety course will teach employees about the hazards of mold both in the workplace and at home. We will learn how to detect mold, where to find it, the health hazards and symptoms of mold exposure, how to clean up minor mold contamination, and how to prevent mold from growing.
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Motivating Employees - Tips and Tactics for Supervisors
Motivating employees to perform at their best is one of the most important parts of your job. Productive, well-trained employees who work hard to achieve goals make a company strong and successful. But there’s a lot more to motivating employees than just the occasional pat on the back. Successful motivation is a daily activity that requires the use ...
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New Employee Orientation - "How To" for Supervisors
Orientation determines how new employees perceive and adjust to the organization. Orientation should make new employees feel welcome and provide them with the information they need to begin their new jobs safely and productively. This online employment training course will teach managers and supervisors to recognize the benefits and goals of ...
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New Employee Safety Orientation
This online new employee safety training course will teach employees to understand their role in the company's safety and health program, including security procedures, and safety information. This course covers topics important to employee orientation including company safety newsletters, bulletin boards, safety committee members, and labels or ma ...
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Noise and Hearing Conservation
Some employees are exposed to occupational noise at levels where the Occupational Safety and Health Administration (OSHA) requires an effective hearing conservation program. A hearing conservation plan includes monitoring, employee notification and observation of monitoring, hearing testing, hearing protection, training, and recordkeeping. This onl ...
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Nutrition and Hydration
Proper nutrition and adequate hydration are some of the most important aspects to maintaining the health of your clients. Learn how to manage these elements and how to prepare or supervise healthy meals with this course.
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Nutrition and Meal Preparation for Older Adults
This program provides important training in nutrition, meal planning and preparation. Topics include recommended diet for older adults, common serving sizes, medically-prescribed diets, warning signs and prevention of malnutrition, importance of drinking enough water, value of high-fiber diet, meal planning and food shopping, reading labels and uni ...
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Observation, Reporting and Documentation
This program teaches home care personnel about observation, reporting and documentation, three important areas of client care. Topics include: importance of accurate observation, reporting and documentation, developing good observation skills, types of observations, what you must report, definition of documentation, difference between objective and ...
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Observation, Reporting and Recording
As a caregiver your skills of observation, reporting and recording are vital to helping the rest of the care team provide the best care possible to your clients. Sharpen those skills with this class.
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Office Ergonomics
Despite reports that the number of work-related musculoskeletal disorders (MSDs) has declined in recent years because of widespread awareness and implementation of effective preventive measures, ergonomics remains a big and important workplace safety and health issue. The main objective of this online office ergonomics training course is to cover t ...
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Pandemic Flu-How to Prevent and Respond
Flu pandemics can have a devastating effect on the world, the nation, organizations, and employees. That makes flu pandemic awareness training essential. This online safety training course teaches employees what to expect, how to prepare for a pandemic, and what to do during a pandemic to protect themselves, their co-workers, and their families, an ...
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Patógenos de la Sangre
This online bloodborne pathogen safety training course in Spanish will teach Spanish-speaking employees to identify bloodborne pathogens, or BBPs, that might be present in the workplace and understand how certain diseases are transmitted through blood. This course will teach Spanish-speaking employees to determine risk of exposure to bloodborne pat ...
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Perfecting Companion Care
Did you know that, as humans, we are “hard-wired” to crave other human companionship?  That means that the need to be around other people is part of the way our brain is structured.  With very few exceptions, we all need close relationships with at least a few people.  This course will discuss the duties and roles of a companion care ...
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Permit-Required Confined Spaces-Attendant
This online confined space safety training course will help you identify the hazards of permit-required confined space entry, including the signs, symptoms, behavioral effects, and consequences of hazard exposure of confined space entrants. This course is designed for persons designated as attendants for permit-required confined spaces.
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Permit-Required Confined Spaces-Entrant
This online confined space training for entrants course will teach employees to recognize the hazards of confined space entry, including the signs and symptoms of exposure to hazards. The training course will also teach employees how to test and monitor for hazards including atmospheric dangers as well as how to work closely with the attendant to e ...
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Personal Care
This program teaches home care professionals and primary caregivers the principles behind personal care and how to perform procedures safely and respectfully. Topics include correct body mechanics, infection control, correct hand washing, oral hygiene, shaving, how to give a bed bath, dressing and more.
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Phone Skills
The main objective of this online employment training course is to cover the basic phone skills needed to be a successful customer service representative. At the end of this training session trainees will be able to answer the phone professionally and effectively, handle transfers and holds successfully, make the most of opportunities to call ...
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Portable Power Tool Safety
There’s a lot at stake with power tool safety. If you’ve ever actually witnessed a power tool accident, you don’t forget it. Knowing how to work safely with power tools—saws, drills, sanders, grinders,etc.—is an extremely serious topic, because injuries from power tool accidents can be severe and permanent. This online portable power tool safety tr ...
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PPE Emergency Response
Personal protective equipment, or PPE, provides a barrier between employees and the job hazards. The right PPE, properly used and maintained, can protect employees from the hazards involved in the emergency response tasks they perform. This training session will address how to select the right equipment for the job, how to understand its capa ...
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PPE What Employees Need to Know
After this training session, you will understand how a PPE hazard assessment is conducted, which involves evaluating the workplace and job functions for any potential hazards that can be controlled through the use of PPE; be able to select the proper PPE to protect against the hazards found during the hazard assessment; and be able to show employe ...
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PPE: Foot Protection
OSHA requires employers to conduct a hazard assessment and determine the appropriate PPE for the different types of work that employees are expected to do. This includes an assessment for potential foot injury hazards. This online foot protection training safety course will teach employees the potential foot hazards in your workplace.
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PPE: Hand Protection
In this online safety training course focuses on the potential hand hazards in the workplace and the hand protection employees are required to use on the job. The training also looks at what can be done to prevent hand and finger injuries. By the end of the training course, participants will be able to, identify hand hazards, choose appropriate glo ...
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PPE: Protección de manos
In this online safety training course focuses on the potential hand hazards in the workplace and the hand protection employees are required to use on the job. The training also looks at what can be done to prevent hand and finger injuries. By the end of the training course, Spanish speaking participants will be able to, identify hand hazards, choos ...
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Preventing Slips, Trips, and Falls - Spanish
El objetivo principal de la sesión es eliminar los riesgos de resbalones, tropiezos y caídas en el lugar de trabajo y prevenir accidentes. Al finalizar esta sesión, será capaz de reconocer que los resbalones, tropiezos y caídas son un problema grave de seguridad, identificar los riesgos de resbalones, tropiezos y caídas en el trabajo, en el hogar y ...
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Problem Solving for Employees
Problems are part of the job. You can’t avoid them. The best you can do is recognize them and try to solve them before they cause more problems. The problem-solving methods you will learn in this session can help you identify and resolve work problems more quickly and effectively and, consequently, you’ll be more successful in your job....
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Progressive Discipline
This training presentation will explain the steps of progressive discipline and help you use this disciplinary system consistently and fairly to manage employee behavior and performance. At the end of the training session, you will be able to apply progressive discipline steps fairly and consistently, identify laws and policy requirements affecting ...
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Promoting and Maintaining Good Mobility
Helping clients with mobility includes learning skills to safely assist with transferring, walking, range of motion and more. The goal is to keep your clients moving, while keeping them - and you - safe.
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Promoting Your Client's Independence
Keeping clients as independent as possible is a cornerstone of good care. Learn how to maintain your clients' independence, while also providing care when needed. This course covers topics of skin care and positioning for more dependent clients, too.
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Proper Body Mechanics and Back Safety
This program teaches home care personnel and family caregivers the principles of body mechanics and the importance of moving correctly in order to avoid injury. Topics include: understanding proper posture, understanding the principles of body mechanics, using proper posture and proper body mechanics when lifting, correct body mechanics during whee ...
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Protección de la Espalda
This online back safety training course in Spanish will help Spanish-speaking employees and employers alike to understand how back injuries occur and how to prevent them. The course highlights proper lifting, load carrying, and unloading techniques and tips to help intelligent thinking about back safety at work. This back safety training course dis ...
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Protection from Falls in Construction - Spanish
Los objetivos de esta sesión incluyen ser capaz de reconocer los peligros de caídas e identificar la necesidad de protección; utilizar sistemas básicos de protección contra caídas; evitar la caída de objetos; inspeccionar los
sistemas personales de detención de caídas; y rescatarse y rescatar a otros en caso de caídas.
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Providing Personal Care
Learn to capably assist a client with personal care tasks like bathing, dressing and grooming, as well as oral care, foot care and even how to give a client a gentle massage.

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Providing Skin Care
Skin is the body's first defense against infection. Learn to protect your clients' skin against breakdowns and infections with this course.
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Reactive Chemicals
Chemical reactions can be extremely hazardous if they are not thoroughly understood and controlled. When intentional or unintentional reactions get out of control, they can result in fires, explosions, or releases of toxic fumes or gases. This session shows how to safely manage reactive chemicals to prevent accidents.
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Record Keeping - Injury and Illness
This online recordkeeping training course is recommended for employees and supervisors required to maintain OSHA illness and injury recordkeeping forms and those who need to know about the recordkeeping requirements. By the end of this training session, employees and supervisors will understand which employers are affected by recordkeeping standard ...
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Reducing Turnover and Increasing Retention
The objective of this online employment training course is to understand the reasons for turnover and discuss strategies to reduce turnover and increase retention. At the end of the training session, you will be able to identify the costs of excessive turnover, calculate and analyze your department's turnover rate, determine causes of turnover amon ...
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Respiratory Protection
This online respiratory protection safety course is designed to help protect employees from the effects of airborne hazardous substances in the workplace. This course will teach employees to identify the hazards of airborne contaminants, identify and use appropriate respiratory protection, recognize the limitations and capabilities of respira ...
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Safe Chemical Handling
We use many different chemicals in the workplace, but often these materials can be hazardous to health and safety unless we take proper precautions when handling them. This session will discuss the steps you can take to handle the materials you work with safely so that you can prevent accidents, injuries, and illness.
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Scaffolds in Construction
The Occupational Safety and Health Administration (OSHA) has developed scaffolding standards that set performance-orientated criteria that, when followed, will help protect you from scaffolding hazards such as falls, structural instability, falling objects, overloading, and electrocution. This online construction scaffold safety training course tea ...
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Seguridad en el lugar de Trabajo-Empleados
Employees play a critical role in helping to achieve safety and health objectives. Without employee's active participation an organization cannot achieve the goal of creating a safe and healthy workplace. By the end of this online safety training course Spanish speaking employees will be able to understand why safety is such an important workplace ...
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