Customer Service > The Power of Listening
The Power of Listening
The objective of this online training course is to give representatives the basic skills they need to become good listeners. At the end of this training session trainees will be able to understand the benefits of active listening, identify feelings, attitudes, and unspoken needs underlying customers’ words, overcome listening obstacles, and use listening skills to meet and exceed customer expectations.
Certificates
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$22.33 QTY

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