| GuidelinesWelcome to Network  of Care™ eLearning. To provide a wide range  of continuing education opportunities, we offer our own continuing education (CE)  content, as well as content developed by established providers of home-study CE  programs.  Network of  Care eLearning is designed to serve a wide range of users, including: psychologists;  social workers; mental health counselors; marriage and family therapists; nurses;  addiction professionals; mental health administrators, and quality improvement  specialists. The site also aids other individuals working in the behavioral health  field, such as clinicians, administrators and leaders in or out of managed-care  environments who must integrate technology into their work.  Overall Program Learning Objectives After  completing Network of Care continuing education courses, participants should be  able to:        Describe the results of a variety of published outcome studies in the behavioral healthcare literature, including both mental health and substance abuse literature. Assess current issues in managed care as they relate to clinical practice as well as behavioral healthcare organizations and management. Discuss new clinical developments in behavioral healthcare, both mental health and substance abuse, and their best use for increased efficiency as well as effectiveness. Describe a broader perspective from which to interpret and design processes for complying with accreditation standards, so that actual performance is enhanced as a result of preparing for accreditation. Discuss issues and strategies for the integration of technology and practice so that practice is improved through technology.  More  specific educational objectives are linked to our various continuing education materials. Please refer to those directly from the various home study  materials. Refund Policy Fees will be fully refunded, except for a $10 processing fee, to any participant who requests a refund before beginning any of the purchased courses. Trilogy is not responsible for any refund or credit once a user begins any of the purchased courses. Complaint/Grievance Procedure Initially,  the Director of Continuing Education will handle any complaints. If the director cannot resolve them, then the complaint matter may be taken to our  Grievance Review Board. The complainant will be asked to put his/her complaint  in writing, along with any requested resolution, and submit it to the Grievance  Review Board. Upon receipt of the written complaint, we will call the Grievance  Review Board together to review the matter and reach a determination within  three months of the filing. Security and Privacy Security Network of  Care eLearning uses SSL on our commerce Web server, giving us the ability to communicate securely with our online customers. SSL protects all communications  with our clients, so we can process credit-card orders and protect sensitive  personal information. The Thawte SSL certificate is compatible with all major  browsers, including Microsoft Internet Explorer 4.x and Netscape Communicator  4.x.  Privacy  Member  privacy is an important concern to the Network of Care as well as to the Internet  at large.  The Network of Care does not provide or release names or email addresses of members to any  third party without the members' explicit permission.  The Network of Care does not use cookies or any other technology to track or report on member  activity when they are not visiting the Network of Care.  The  opinions and recommendations presented herein are those of the authors and do  not necessarily reflect the views of Network of Care.  If you have any questions or comments about this educational program, please contact Network  of Care eLearning at elearning@networkofcare.org.
 
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