Child Welfare > CW109 Child Welfare I - Crisis Intervention
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CW109 Child Welfare I - Crisis Intervention
A crisis is anything that is a struggle for us to deal with through the use of our “everyday” coping skills. This module will focus on the meaning of crisis and how we can help a person manage a crisis.
Course Objective
• Describe crisis prevention, intervention, and resolution techniques in working with children and families and match these techniques to appropriate situations.
• Define “crisis” and identify events or conditions that often trigger a client’s crisis in order to prevent the crisis or lessen its effects.
• List the steps for intervening in a crisis to manage both physical and social actions to promote safety of the person, others, and the environment.
• Identify methods for securing appropriate backup support and assistance through the agency resources, service system and community.
• List the steps for documenting and reporting the crisis appropriately.
Intended Audience
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.

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