Direct Care > Client Focused Communications - Be Reliable: Following Through
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Client Focused Communications - Be Reliable: Following Through (inactive)
Being courteous, polite and responsive isn’t the whole task. A key to great customer service is being reliable.
Course Objective
After completing this lesson, the student will be able to:  Understand the basics of reliability; Take steps to being a reliable caregiver;  Anticipate clients' needs.
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