Online Course » LFS10 Frontline Leadership - Crisis Intervention and Conflict Resolution

Course Description:
As the frontline supervisor you need to understand your role and responsibilities in responding to and supporting your staff through a crisis situation. It is also important to understand and value the debriefing process and to supervise others during times of conflict. Crisis as discussed in this module will focus on interactions between staff members and between staff and individuals. 
Course Objective:
• Define the frontline supervisor’s role and responsibilities during times of crisis. 
• Describe the difference between a conflict and a crisis and techniques for minimizing the escalation of a conflict to a crisis. 
• Describe an effective crisis response by applying critical thinking skills. 
• Identify crisis prevention, intervention, and resolution techniques
• Match appropriate techniques to particular circumstances and individuals. 
Intended Audience:
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio:
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
Hours:
1.00
Certificates:
VeReality2 - view details

Order Online Course

Quantity Unit Price
$22.33




Other Courses You May Be Interested In

DD10 Developmental Disability - Documentation
The purpose of this module is to define the process of and reasons for recording information in a defined format about supported individuals that helps communicate important information to others.   The module also covers confidentiality, HIPAA, CFR-42 and stigma in documentation.


SU02 Substance Use and Addictive Disorders - Participant Empowerment
The purpose of this module is to provide an introduction to human services and mental health, and additional material on professionalism and professional boundaries. The module concludes with a discussion of cultural responsiveness and diversity. 


CW211 Child Welfare II - Health and Safety for Children and Adolescents
This module on health and safety will introduce you to child health and safety issues, adolescent health and safety issues, Standard Precautions and worker safety. Health is not just the absence of disease; it is being in the best possible condition-physically, mentally, emotionally and spiritually. 

SU07 Substance Use and Addictive Disorders -Advocacy
The purpose of this module is to help you explore ways to work with the individuals you support to gather information related to a situation that may require advocacy. You will also become aware of human rights, legal and other issues that affect all of us, including people using substance use disorder and addictive disorders programs. We will also ...

CW104 Child Welfare I - Child and Family Assessment
Assessment refers to the process of gathering information about the child’s situation to help determine how we can best work with the child and the family and ensure that the child’s needs are met. To begin, we will focus on the purpose of assessments in child welfare and juvenile justice settings, the types of assessments that are done, and the ba ...