Online Course » LFS02 Frontline Leadership - Communication

Course Description:
The act of communicating involves at least two people, the sender of a message and the receiver of a message. People communicate through words, behaviors, gestures, facial expressions, pictures, and signs. Communication is an essential tool in supervision. It is important for the frontline supervisor to know how to effectively communicate with their staff as well as other people within and outside their Agencies.
Course Objective:
• Define communication and communication styles
• Describe effective communication strategies and how they can be applied in the agency
• Identify methods for communicating effectively at all levels of the organization. 
• Describe the role of the supervisor in communicating to build and maintain relationships with staff.
• Compare the ways a supervisor communicates versus how a Direct Support Professional communicates. 
Intended Audience:
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio:
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
Hours:
1.00
Certificates:
VeReality2 - view details

Order Online Course

Quantity Unit Price
$22.33




Other Courses You May Be Interested In

CW208 Child Wefare II - Vocational Training, Educational and Career Support Services
This module addresses work, school and career as important parts of all of our lives. Individuals with whom we work in child welfare and juvenile justice settings may need support in order to become effective members of the workforce. In this module we will present some of the challenges individuals may face, followed by descriptions of different a ...

SU07 Substance Use and Addictive Disorders -Advocacy
The purpose of this module is to help you explore ways to work with the individuals you support to gather information related to a situation that may require advocacy. You will also become aware of human rights, legal and other issues that affect all of us, including people using substance use disorder and addictive disorders programs. We will also ...

LFS04 Frontline Leadership - Personnel Management
The frontline supervisor is responsible for understanding the importance and value of managing staff effectively. Developing performance goals, assessing the skills of staff to succeed, and building good management practices into your interactions with staff are important in your ongoing effort to manage personnel. This module will also discuss how ...

LFS10 Frontline Leadership - Crisis Intervention and Conflict Resolution
As the frontline supervisor you need to understand your role and responsibilities in responding to and supporting your staff through a crisis situation. It is also important to understand and value the debriefing process and to supervise others during times of conflict. Crisis as discussed in this module will focus on interactions between staff mem ...

SU01 Substance Use and Addictive Disorders - Introduction to Addictions Services and Professionalism
This purpose of this module on health and safety is to introduce the basic concepts of nutrition, healthy life styles, symptoms and signs of illness, medication issues, responding to environmental emergencies, and safety issues and practices.