Maintaining A Positive Attitude
The main objective of this online training course is to suggest ways representatives can maintain a positive attitude to improve the customer experience. At the end of this training session trainees will be able to recognize the value of a positive attitude, understand how to maintain a positive attitude, cooperate with co-workers to create p
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Phone Skills
The main objective of this online employment training course is to cover the basic phone skills needed to be a successful customer service representative. At the end of this training session trainees will be able to answer the phone professionally and effectively, handle transfers and holds successfully, make the most of opportunities to call
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Substance Abuse In the Workplace-Employees
The main objective of this online substance abuse in the workplace training course is to teach employees the impact of substance abuse in the workplace and to suggest ways to help deal with this serious problem. By the time this session is over, employees should be able to comprehend the harmful impact of substance abuse in the workplace, understan
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Successful Weight Management
This session will cover some simple steps you can take to manage your weight successfully. If you’re just at the right weight now, these strategies and tips can help you maintain a healthy weight as you age. If you’re a little overweight, what you learn today can help you lose weight and keep it off.
Customer Service Skills
Without our customers, we wouldn’t be in business, and none of us would have jobs. It is important for every employee in every department to develop a customer-oriented focus and always provide excellent service. The main objective of this online customer service training session is to teach employees ways to improve the service we provide to
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