Conflict Resolution for Employees
Whether it’s at work, at home, with friends or neighbors, disagreements between people happen. When they do, you need to be able to manage and resolve conflicts successfully to achieve the best outcome for you and for those with whom you are in conflict. During this session we’re going to show you some basic conflict resolution skills and tec
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Pandemic Flu-How to Prevent and Respond
Flu pandemics can have a devastating effect on the world, the nation, organizations, and employees. That makes flu pandemic awareness training essential. This online safety training course teaches employees what to expect, how to prepare for a pandemic, and what to do during a pandemic to protect themselves, their co-workers, and their families, an
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Handling Customer Complaints
Effective complaint handling is one of the most important aspects of providing excellent service. The objective of this online training course is to help trainees handle customer complaints successfully. At the end of this training session trainees will be able to view customer complaints as opportunities and identify problems that prompt com
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A Manager's Role in Wellness
Manager’s play a key role in making a workplace wellness program a success. As a manager, you need to motivate your staff by setting a good example, providing the tools that they need to keep themselves on the right track, communicating your organization’s wellness messages, and helping to educate your staff on the latest wellness techniques.
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Motivating Employees - Tips and Tactics for Supervisors
Motivating employees to perform at their best is one of the most important parts of your job. Productive, well-trained employees who work hard to achieve goals make a company strong and successful. But there’s a lot more to motivating employees than just the occasional pat on the back. Successful motivation is a daily activity that requires the use
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