Online Course » LFS10 Frontline Leadership - Crisis Intervention and Conflict Resolution

Course Description:
As the frontline supervisor you need to understand your role and responsibilities in responding to and supporting your staff through a crisis situation. It is also important to understand and value the debriefing process and to supervise others during times of conflict. Crisis as discussed in this module will focus on interactions between staff members and between staff and individuals. 
Course Objective:
• Define the frontline supervisor’s role and responsibilities during times of crisis. 
• Describe the difference between a conflict and a crisis and techniques for minimizing the escalation of a conflict to a crisis. 
• Describe an effective crisis response by applying critical thinking skills. 
• Identify crisis prevention, intervention, and resolution techniques
• Match appropriate techniques to particular circumstances and individuals. 
Intended Audience:
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio:
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
Hours:
1.00
Certificates:
VeReality2 - view details

Order Online Course

Quantity Unit Price
$22.33




Other Courses You May Be Interested In

ASD03 Autism Spectrum Disorder - Communication
Communicating effectively is an essential element of the Direct Support Professional’s daily work. Specific strategies and tools will be reviewed in this module. You communicate regularly with people inside and outside the agency in order to successfully manage the needs of the individuals you support. In this module we will look at communication t ...

ASD01 Autism Spectrum Disorder - Introduction to Human Services and Autism Spectrum Disorder
Understanding and appreciating the importance of one’s job is critical to a successful work experience. The Direct Support Professional is at the foundation of the service delivery system, carrying out the mission of the Agency or organization, supporting individuals, and serving as a role model in the community. Looking at the role of the Direct S ...

DD04 Developmental Disability - Assessment
The purpose of this course is to provide the learner with information describing the role of assessments in helping an individual determine needs and wants and defining the role of the learner in the assessment process.


EC07 Extended Care - Crisis Intervention
The purpose of this module to introduce you to the skills and knowledge needed to ensure safety and well-being for the individuals you support, your colleagues and yourself.  Potential crisis situations are identified.  This training does not endorse any specific physical interventions.

CW107 Child Welfare I - Advocacy
In this module you will explore ways to work with children and families to gather information related to their concerns; become aware of laws, services, and supports that are in place to assist them; and explore ways to help them stand up for themselves and present themselves in a positive way.